📦 Return & Cancellation Policy – Optraa
At Optraa, we believe in building trust with our customers and ensuring a smooth shopping experience. That’s why we follow a transparent and customer-friendly return and cancellation policy.
🔹 Order Cancellations
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Cancellation requests will be considered only if made immediately after placing the order.
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Once the order has been processed, packed, or shipped, cancellation requests may not be accepted.
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Orders for customized products (e.g., logo branding) cannot be canceled once production has started.
🔹 Return Policy
We stand by the quality of our products. If you face any issue, please notify us right away.
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Damaged / Defective Items: If you receive a damaged or defective product, inform our Customer Service Team on the same day of delivery. After inspection, a replacement will be arranged.
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Product Mismatch: If the product does not match the description or your expectations, please contact us within 24 hours of delivery. Our team will review your concern and arrange a solution.
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Warranty Items: For products covered under manufacturer warranty, please contact the brand/service center directly.
🔹 Replacement & Exchange
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If approved, replacement will be arranged within 1–3 working days.
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Products must be returned in their original condition and packaging, with all tags and labels intact.
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Customized, clearance, or sale items are not eligible for return or exchange.
🔹 Refunds
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Once approved, refunds will be processed within 3–5 working days via your original payment method (UPI, card, or bank transfer).
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In case of exchanges, you may opt for a replacement of equal or higher value.
🔹 How to Raise a Return Request
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Contact our Customer Service Team via phone, email, or live chat.
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Share your order ID, issue details, and product images (if applicable).
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Our team will verify and confirm the next steps.
💡 Important Notes
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Products must be unused and undamaged.
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Packaging, tags, and accessories must be intact.
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Misused, mishandled, or intentionally damaged products will not be eligible for return.
👉 At Optraa, customer satisfaction is our priority. If you have any concerns about your order, we’re here to help you every step of the way.
📞 Need assistance? Contact us anytime via our official website.